About Us

Rural/Metro Medical Services is the premier provider of health and safety solutions in Western New York, providing services to more than two dozen municipalities in Erie, Niagara and Orleans counties. Our crews respond to more than 100,000 calls every year, treating patients in every part of Western New York - from Buffalo to Cheektowaga, Niagara Falls to Medina, Hamburg to Springville and every community in between. Rural/Metro also provides emergency Stand-By service at most major area sporting and cultural events, including at Ralph Wilson Stadium, Shea's Performing Arts Center and Dunn Tire Park, to name a few.

A patient focused organization, Rural/Metro is dedicated to protecting the lives in the communities we serve. We place a premium on patient care and we believe in community trust. Rural/Metro has earned the trust of Western New York by providing safe, cost-effective and reliable ambulance service that is available 24-hours a day. This is paramount, as our crews often provide medical care to people at the most critical times in their lives.

Teamwork is an important part of what we do every day. Rural/Metro believes in establishing integrated partnerships, as well as efficient customer services. We work closely with hospitals, municipalities, volunteer fire companies and other professionals every day with the understanding that community health is our common objective.

Our commitment to excellence in the field of EMS has allowed our Western New York operation to achieve the highest standard in the ambulance industry. Since 1994, the Commission of Accreditation of Ambulance Services (CAAS) has recognized the operation as one that meets or exceeds the industry's strict standards. Only 1% of all ambulance services nationwide achieve this standard.

Headquartered in Buffalo, New York, Rural/Metro Medical Services also has satellite offices and ambulance bases in Cheektowaga, Hamburg, and Niagara Falls. Our 600+ employees are responsible for servicing 22 hospitals and over 100 nursing homes and health care facilities as well as the one million residents who reside in Western New York.

Long-term stability, innovation, and flexibility are at the heart of our mission. Our position is one of trust, and we take that responsibility very seriously in every community we serve.
If you are interested in an exciting and demanding career, contact Rural/Metro Medical Services. We are always looking for employees who can be leaders in the field of Emergency Medical Services. We offer competitive wages, and excellent benefits. Contact our recruiter John Rusinski at 716-882-8400 ext 302.